Patient Complaints Procedure
We always aim to have satisfied patients, to meet your expectations of care and service, and to resolve any complaints as efficiently, effectively, and politely as possible. We take complaints very
seriously, investigating them fully and fairly, and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint, and we will be happy to answer any questions you may have about this procedure.
If you are not entirely satisfied with any aspect of our care or service, please speak in confidence to the Practice Owner, Dr Pradeep Anand, or the Practice Manager, Sunita Mehta. Alternatively, you may submit a written complaint addressed to either of them.
You can send your complaints to 5 Sheffield Road, Slough, Berkshire, SL1 3EG, call us on 01753 536601 or email the Complaints Manager at
We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible to those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation, and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments, or other solutions that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions, and complaints. If you are dissatisfied with our response to a complaint, you can take the matter further; please see the contacts below.
If you do not feel comfortable raising a complaint directly with the practice regarding your NHS treatment, you may contact the appropriate NHS complaints service using the contact details provided below:
New Complaints Contact Information:
Website: Visit the new NHS Thames Valley ICB portal.
Email Address: Send your complaint to
Phone Number: Call 0118 982 2720
Postal Address: First Floor, Unipart House, Garsington Road, Cowley, Oxford, OX4 2PG
Parliamentary and Health Service Ombudsman
The Ombudsman is independent of Government and the NHS, and their service is confidential and free of charge. Contact details are as follows:
Tel: 0345 015 4033
Email:
Postal address: The Parliamentary and Health Ombudsman, Citygate, Mosley Street, Manchester, M2 3HQ
Last modified: 28 Jul 2026 Abbey Dental Surgery Ltd, 5 Sheffield Road, SL1 3EG
G 110C – Patient Complaints Procedure